MEASURE WHAT HAPPENS / 001
Test the work.
Not the promise.
Before a team adopts a new workflow, see what the old one asks of people. Then compare a small pilot using the same stages and an honest account of what changed.
Explore the pilot ↘01 / THE COMPARISONWatch the journey.
Watch the journey.
Find the pause.
Fictional school enquiries illustrate how time can collect between steps. Replace them with safe example cases during a guided discussion.
02 / CASE FILES
Follow a case.
03 / PILOT BRIEF
Define a fair test.
Write down what you hope will improve, what would count as useful, and what should stop the pilot.